Last updated: May 7, 2026
These Terms of Service (“Terms”) govern your use of the SuperCXO platform and services (“Service”) provided by SuperHR Inc. (“Company,” “we,” “us,” or “our”), a Delaware corporation operating SuperCXO. By signing up for or using the Service, you (“Customer,” “you,” or “your”) agree to these Terms.
SuperCXO is an AI-powered organizational memory and execution platform. We connect to your business communication channels (such as email and authorized messaging integrations), ingest messages and attachments, and extract operational intelligence. We surface this intelligence through dashboards and AI agents that support operations, finance, sales, and other business functions.
The Service is built to evolve. We continuously improve our extraction quality, expand agent capabilities, and add new features based on customer feedback and operational needs.
You are responsible for maintaining accurate account information, securing your credentials, and ensuring that team members you grant access to the Service are authorized to use it. You will notify us promptly of any suspected unauthorized access.
Customer Data means messages, attachments, files, and any other data you provide or that the Service processes on your behalf, including communications between your team and your business contacts.
You retain all rights, title, and ownership of your Customer Data. We do not claim ownership of Customer Data.
You grant us a limited, non-exclusive, royalty-free license to access, process, store, transmit, and analyze Customer Data solely to (a) provide the Service to you, (b) improve the Service for you, and (c) develop aggregated and anonymized insights as described in Section 7.
You represent that you have the authority and necessary permissions to provide Customer Data to us, including any consents required from your team members or third parties whose data is processed.
You agree not to use the Service to:
You are responsible for ensuring that your use of the Service complies with all applicable laws in your jurisdiction, including labor laws regarding workplace monitoring, data protection laws regarding the rights of individuals whose data is processed, and platform policies of any third-party services you connect to the Service.
Pricing is published on our website and confirmed in your subscription agreement or order form. Subscriptions are billed monthly in advance. Costs of underlying AI processing and infrastructure usage may be passed through separately and itemized on your invoice.
Subscriptions automatically renew each month unless canceled. You may cancel by providing 30 days’ written notice. Cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except where required by law.
We may modify pricing for renewing customers with 60 days’ written notice.
You are responsible for:
We own all rights to the SuperCXO platform, including software, models, prompts, dashboards, designs, documentation, and any improvements or derivative works.
You own your Customer Data.
If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, worldwide, royalty-free, irrevocable license to use that feedback to improve the Service.
We may use aggregated, anonymized, and de-identified data derived from Customer Data to improve our extraction models, train and refine our AI systems, develop industry benchmarks, and improve the Service generally. Aggregated data does not include information that could identify you, your business, your team members, or your contacts. We do not sell Customer Data and do not share Customer Data in identifiable form with third parties except as necessary to provide the Service (for example, with the sub-processors described in our Privacy Policy) or as required by law.
Each party will protect the confidential information of the other with the same level of care it uses for its own confidential information of similar importance.
Customer Data is your confidential information. Our platform architecture, pricing, internal documentation, and product roadmap are our confidential information.
We may share Customer Data with our authorized sub-processors (described in our Privacy Policy) under written confidentiality obligations, and as required by law or by valid legal process.
We aim to provide reliable, continuous service but do not guarantee uninterrupted availability. We will make commercially reasonable efforts to schedule maintenance during off-peak hours and notify customers of significant disruptions.
Support is provided through email and other channels listed on our website. Response times depend on subscription tier.
We may make new modules, features, or capabilities available to you on a beta or experimental basis. Beta features may be unstable, may change without notice, and may be discontinued. Beta features are provided “as is” and are not subject to our standard service availability or support commitments.
The Service uses artificial intelligence to extract, summarize, and generate content based on Customer Data. AI outputs may contain errors, inaccuracies, or outdated information. AI outputs are decision-support tools, not authoritative determinations.
You are solely responsible for reviewing AI-generated outputs (including drafted responses, summaries, recommendations, and analyses) before acting on them, sending them to third parties, or making business decisions based on them.
We continuously improve AI quality through customer feedback and corrections, but we make no warranty that AI-generated outputs are error-free, complete, or fit for any particular purpose. We are not liable for actions taken based on AI-generated outputs.
You may cancel your subscription with 30 days’ written notice. We may suspend or terminate the Service for material breach of these Terms with reasonable notice and an opportunity to cure, except in cases of abuse, illegal use, security risk, or non-payment, where suspension or termination may be immediate.
Upon termination, we will provide you the ability to export your Customer Data for 30 days. After 30 days, we may delete Customer Data in accordance with our data retention practices, except where retention is required by law.
The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and uninterrupted operation.
To the maximum extent permitted by law, our total cumulative liability arising from or related to the Service is limited to the fees you paid to us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, consequential, special, incidental, or punitive damages, including lost profits, lost revenue, lost data, business interruption, or damages arising from AI-generated outputs.
These limitations apply regardless of the legal theory of the claim and even if we have been advised of the possibility of such damages.
You will defend, indemnify, and hold us harmless from claims arising out of (a) your violation of these Terms, (b) your violation of applicable law, (c) Customer Data infringing third-party rights, (d) your unauthorized use of the Service, or (e) your decisions or actions based on AI-generated outputs.
Neither party will be liable for delays or failures in performance caused by events beyond reasonable control, including natural disasters, acts of war, terrorism, pandemics, internet or power outages, or actions of governments or regulators.
For customers contracting with SuperHR Inc. directly, these Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles. For customers contracting with our Indian subsidiary, the laws of India apply, and the courts of Hyderabad, India have exclusive jurisdiction.
Disputes will first be addressed through good-faith negotiation between the parties. If unresolved within 30 days, disputes will be resolved through binding arbitration in accordance with the applicable arbitration rules of the governing jurisdiction. Each party will bear its own costs of arbitration unless the arbitrator determines otherwise.
We may update these Terms periodically. Material changes will be notified at least 30 days before they take effect through the Service or by email. Continued use of the Service after the effective date of changes constitutes acceptance of the updated Terms.
These Terms, together with any subscription agreement, order form, and our Privacy Policy, constitute the entire agreement between you and us regarding the Service.
For questions about these Terms, contact us at hello@supercxo.ai.
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